Terms and Conditions
Welcome to Danu Group!
These terms and conditions outline the rules and regulations for the use of Danu Group’s Website, located at https://danugroup.lk.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.
All orders are shipped through the Sri Lankan National Gem and Jewelry Authority with insurance. We will provide you with a tracking number as soon as the order is shipped. Please message us if you have any additional questions. We are always ready to give you better customer service all the time.
As soon as the money arrives, We start the shipping process and update you with every single step. If there are any delays in exports due to common problems in the country, we will also inform you and in such cases we hope customer’s understanding. Customers should be anderstood that in some cases update delays may occur on tracking websites due to delays in the destination country. We are not responsible for clearance charges in the distination country upon receipt of the product by the customer. Do not hesitate to contact us at any time to get the information you need.
Compared to other goods and services, gem export is a responsible activity, and the existing rules, regulations, institutions, and export processes are different. Therefore, I kindly request you not to make decisions in comparison with other export processes. Therefore, we kindly request you not to compare the existing processes with other export processes. Delays in receipt of cash are not considered export delays as the rules and regulations of different countries vary.
EMS parcels normally will be arrived at customer locations within 7 days after shipping from Sri Lanka if destination locations do not have any delay problems.
FedEx parcels normally will be arrived at customer locations within 3 days after shipping from Sri Lanka if destination locations do not have any delay problems. FedEx is fast service and expensive. If a customer needs to ship through FedEx service. The customer should pay 50% of the shipping cost. Danu Group provides other 50% from our side. We provide FedEx, free of charge for over 2000USD Deals.
We do not use the standard registered post service when the EMS service is available. because it takes a long time from 7-14 days to 25 days or in some cases more than 30 days. However, we use this service in cases where the ems service has been suspended due to various problematic situations in different countries. ( In some countries, for example, the EMS service was not active during epidemics such as covid 19 ). In such cases, the customer can pay the shipping fee and get the FedEx service and in the absence of both the FedEx service or the EMS service, this service can be used. In the course of our business history, this service has not encountered any problems in exporting and has only seen delays. But in some cases, the parcels are received within 7 days. We are not responsible for any delays due to problems in different countries. But do not hesitate to contact us at any time to get the information you need.
Pay by Visa, MasterCard, AMEX, or Lanka QR via OnePay.
Direct PayPal Facility
Paypal withdrawal facilities are not available in Sri Lanka. It’s a government Central Bank Rule.
So, We have to do international payments through other legal ways that we have.
Our customers around the world pay through Western Union, Money Gram, Ria, Transfer wise, or Direct Bank Transfer.
If anyone need about only PayPal Option, They can use Xoom Service
We offer a money-back guarantee, for returns made within 14 business days of receipt of order subject to the shipping charges, payment gateway charges & bank transaction charges being borne by the consumer, and the following special conditions.
The shipping charges, payment gateway charges & bank transaction charges will be reduced from the chargeback amount. Chargeback will be provided, only once we receive the product and if the product adheres to the following conditions. The product must be sent in original packaging along with the gemstone certificate. For security reasons, do not write “gemstones” or “jewelry” anywhere on the package. Chargeback will only be paid once the product is returned back to Danu Group. Once we receive the returned chargeback order, the product will undergo a laboratory test to confirm the product to be of original condition. We will not accept a chargeback if the product has been set, scratched, chipped, fractured, treated, altered in any way inclusive of size measurements, or is weighing differently. Danu Group will aim to process the chargeback of the original purchase value fixed at USD rate subjected to shipping charges, payment gateway charges & bank transaction charges within 14 business days, only where the product(s) are confirmed to be in original condition. The consumer is responsible for the shipping charges, any customs fees, taxes, and duties owed in the consumer’s country.
Damaged packages: In the event, a parcel is received with damaged packaging, please do not accept the package. Report it to the courier and contact us immediately. Inform the delivery personnel and take pictures of the packaging in front of the delivery personnel. The delivery personnel will update it as damaged on their system. Take picture of the damages and send us. [Email: [email protected]]
Return Policy on Loose Gemstones:
For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 14 Day period by meeting the below conditions.
Note: Shipping charges, VAT, and duties are not refundable.
Conditions to be eligible for the Returns Policy:
1. Item(s) must be in their original, unused condition.
2. Replacements for items are subject to inspection and checking by the Danu Group team.
3. Damages due to neglect, and improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
– Shipping Charges, VAT, and duties are not refundable.
– Return Shipment is at the customer’s cost
– Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded
– Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment
In case you are returning or replacing a gemstone, please take the following steps:
– Contact Customer Support and get a Return Authorization
– Ensure that you keep all original objects that accompanied the gemstone-like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
– Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share it with us.
IMPORTANT: Do not write the name Danu Group or any gemstones, or jewelry-related words on the outside of the package, as it may attract undue attention and theft of the package.
Unless otherwise stated, Danu Group and/or its licensors own the intellectual property rights for all material on Danu Group. All intellectual property rights are reserved. You may access this from Danu Group for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
- Republish material from Danu Group
- Sell, rent, or sub-license material from Danu Group
- Reproduce, duplicate or copy material from Danu Group
- Redistribute content from Danu Group
This Agreement shall begin on the date hereof.
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Danu Group does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Danu Group, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, Danu Group shall not be liable for the Comments or for any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
Danu Group reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.
You warrant and represent that:
- You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
- The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;
- The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material which is an invasion of privacy
- The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant Danu Group a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.
Hyperlinking to our Content
The following organizations may link to our Website without prior written approval:
- Government agencies;
- Search engines;
- News organizations;
- Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
- System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
We may consider and approve other link requests from the following types of organizations:
- commonly-known consumer and/or business information sources;
- dot.com community sites;
- associations or other groups representing charities;
- online directory distributors;
- internet portals;
- accounting, law, and consulting firms; and
- educational institutions and trade associations.
We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Danu Group, and (d) the link is in the context of general resource information.
These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Danu Group. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.
Approved organizations may hyperlink to our Website as follows:
- By use of our corporate name; or
- By use of the uniform resource locator being linked to; or
- By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
No use of Danu Group’s logo or other artwork will be allowed for linking absent a trademark license agreement.
Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.
We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.
Reservation of Rights
We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.
Removal of links from our website
If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
- limit or exclude our or your liability for death or personal injury;
- limit or exclude our or your liability for fraud or fraudulent misrepresentation;
- limit any of our or your liabilities in any way that is not permitted under applicable law; or
- exclude any of our or your liabilities that may not be excluded under applicable law.
The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.