Delivery time depends on the destination country and the type of gemstone ordered.
All shipments are arranged after payment is completed.

For loose, certified gemstones, international delivery usually takes 5–10 business days.
If cutting, recutting, or certification is required, the delivery timeline will be clearly discussed and confirmed before proceeding.

After payment is completed:

The gemstone is carefully rechecked

Any agreed services (cutting, recutting, certification) are arranged

Shipping options are discussed and confirmed

The stone is securely packed and dispatched with tracking

We maintain clear communication throughout the process.

Yes. Shipping methods may vary depending on the destination country and local regulations.

If a specific country requires a different courier, route, or handling method, we discuss this clearly with the customer before shipping.
According to the customer’s preference, urgency, and availability of services, we arrange the most suitable shipping method together.

Yes. We ship internationally, following all applicable regulations.
Shipping services are selected based on:

Destination country

Type of gemstone

Customer preference

Available and reliable courier options

Our goal is always safe, transparent, and agreed shipping.

Yes. Every transaction is supported with a proper invoice.

For international shipping, buyers are encouraged to discuss their country’s customs, government, or courier requirements in advance.
We prepare invoices and documentation according to the information provided by the buyer, so the gemstone can be cleared smoothly under local regulations.

Yes. We specialize in natural gemstones, primarily sourced from Sri Lanka.
Any treatment (such as heat) is fully disclosed.
Many of our stones are natural and unheated, sourced directly from mining villages.

Yes. Custom cutting and recutting services are available depending on the stone.
Before any work begins, we clearly explain:

Expected results

Weight retention considerations

Costs and timelines

No work is done without customer approval.

Absolutely.
We encourage customers to request photos and videos under different lighting conditions before confirming a purchase.
Transparency is a key part of our process.

Because gemstones are natural and often customized (cutting, certification, holding), refunds are handled case by case.
If an issue arises due to misrepresentation or an error on our side, we will resolve it responsibly.
All terms are discussed clearly before payment.

Danu Group operates at the source, working directly with miners, cutters, and gem communities.
We focus on:

Honest sourcing

Clear documentation

Responsible handling

Open communication

Buying from Danu Group is not just a purchase — it is a connection to the source.