Danu Group mainly uses EMS, FedEx, and DHL for international shipments, depending on the nature of the order, destination country, shipping urgency, insurance suitability, and courier availability.

In many cases, EMS and FedEx are the standard shipping services discussed by Danu Group, while DHL may also be used where suitable or specifically requested. If a customer prefers another delivery method, special shipping route, or country-specific courier solution, Danu Group may review that request on a case-by-case basis.

Danu Group aims to ship orders with appropriate insurance support where available and suitable for the shipment method used. Tracking details are normally provided after dispatch so the customer can monitor shipment progress.

Insurance and tracking help protect both the customer and the business, but the exact scope of carrier liability and insurance handling may depend on the courier, destination rules, declared value, and the type of item being shipped.

• Tracking details are normally shared once the order is shipped.
• Insurance is arranged according to the selected courier and practical shipping route.
• Some countries or routes may have different insurance limitations depending on local courier policy.

Shipping times are always estimates, not guaranteed deadlines. Based on Danu Group’s current public shipping information, EMS is generally presented as the normal service and FedEx as the faster option, but actual delivery times may vary depending on destination-country procedures, customs clearance, airline schedules, public holidays, weather conditions, and courier-side events. :contentReference[oaicite:1]{index=1}

As a practical guide:

• EMS is generally used as a standard insured international shipping method.
• FedEx is generally used where a faster premium delivery route is preferred.
• DHL may be used where appropriate, depending on the destination and shipping arrangement.

Danu Group does not guarantee exact delivery dates unless such a guarantee is expressly agreed in writing and is realistically supported by the selected courier service.

Danu Group begins the shipping process only after the relevant payment is properly received and the order is ready for dispatch. Where the order involves any of the following, shipment may begin only after that work is completed:

• Payment verification;
• Final gemstone inspection;
• Certificate handling or packaging preparation;
• Custom cutting, recutting, polishing, or rechecking;
• Jewelry production or setting work;
• Special customer-requested documentation or service adjustments.

If export-side conditions, country-level disruptions, or courier availability affect dispatch timing, Danu Group will aim to inform the customer as reasonably as possible.

Danu Group takes reasonable care to package gemstones and related items in a secure manner suited to the value and nature of the shipment. Packaging may include protective internal wrapping, secure boxes, certificate handling protection, and courier-appropriate outer materials.

Because gemstones are high-value and often delicate items, shipping presentation may prioritize security and protection over display appearance. Danu Group reserves the right to choose the most suitable packing method for safe export and transport.

If a customer wants shipment through DHL, a special FedEx route, a third-party forwarding company, a country-specific logistics provider, a combined parcel arrangement, or another service not normally used for that order, Danu Group may review the request and decide whether it is practical and secure.

Any such request may involve:

• Additional shipping charges;
• Different insurance limitations;
• Longer handling time before dispatch;
• Extra paperwork or identity verification;
• Customer acceptance of added shipping risk where necessary.

All special shipping requests must be discussed and approved through official Danu Group channels before shipment is arranged.

Danu Group serves international buyers. However, each destination country has its own customs rules, import duties, VAT/GST systems, courier regulations, brokerage processes, restricted-item categories, and documentation requirements. The customer is solely responsible for understanding and complying with the rules of the destination country before placing an order.

• Import duties, taxes, VAT, GST, brokerage fees, and customs charges are the customer’s responsibility unless Danu Group expressly states otherwise in writing.
• The customer must provide correct receiver name, address, phone number, and any customs-support information required for delivery.
• If customs clearance requires customer action, the customer is responsible for cooperating with the relevant authority or courier.

Tracking systems are helpful, but they are not always updated in real time. In some countries, tracking websites may show delayed updates, reduced detail, or temporary inactivity even while the parcel continues moving through the system. Danu Group cannot control scanning delays or destination-country tracking practices.

Danu Group is also not responsible for delivery interruptions caused by:

• Customs inspection or customs holds;
• Airport backlog or airline changes;
• Destination-country courier issues;
• Public holidays, strikes, or civil restrictions;
• Weather events, force majeure, or export-side disruptions;
• Customer failure to respond to courier/customs contact attempts.

Where possible, Danu Group will assist by checking status and guiding the customer, but delivery systems outside Sri Lanka remain beyond Danu Group’s direct control.

The customer is responsible for providing a complete and accurate shipping address. If a parcel cannot be delivered due to an incorrect address, incomplete information, customer absence, refusal to accept the parcel, non-payment of import charges, or failure to cooperate with customs or courier requests, the customer may become responsible for any resulting loss, return charges, reshipment costs, insurance adjustments, or administrative expenses.

If a parcel is returned to Danu Group because of customer-side issues, any refund or reshipment may be subject to deduction of actual costs already incurred.

Some products require additional discussion before shipment. These may include rough gemstones, custom-cut stones, re-cut projects, jewelry production orders, bulk parcels, private collector pieces, or high-value stones requiring extra documentation or route planning.

For such orders, Danu Group may need to confirm:

• Whether shipment is legally and practically available to the destination;
• What courier options are suitable;
• Whether additional time, insurance planning, or document support is needed;
• Whether a direct shipping route or alternate route is more appropriate.

For these reasons, some shipments are handled only after direct discussion with the customer.

Shipping costs may vary depending on destination country, parcel value, insurance requirement, courier selection, urgency, and special requests. In some cases, Danu Group may absorb part of the shipping cost, offer reduced-cost shipping, or provide premium courier support for qualifying orders. In other cases, the customer may need to pay the additional amount required for a requested premium service.

Any final shipping charge or courier cost arrangement should be treated as the amount agreed through the official order channel or invoice at the time of sale.

Once the parcel reaches the customer or the customer’s designated recipient, the customer should inspect the package carefully. If the outer package appears torn, crushed, resealed, opened, or otherwise suspicious, the customer should document the condition immediately and notify the courier and Danu Group without delay.

The customer should:

• Check the external parcel condition before fully accepting it where possible;
• Take clear photos if the package appears damaged or tampered with;
• Contact the courier promptly if there is visible external damage;
• Notify Danu Group with parcel photos and details as soon as possible.

Courier availability may change over time depending on country conditions, epidemics, airline availability, sanctions, security issues, customs rules, or service suspension by the carrier. If EMS, FedEx, DHL, or another courier is suspended or impractical for a particular destination, Danu Group may discuss an alternative route with the customer or delay shipment until an acceptable method becomes available.

Danu Group reserves the right to refuse shipment to any destination that appears legally restricted, operationally unsafe, commercially unreasonable, or too high-risk for the item involved.

Danu Group aims to keep customers informed during the shipping process by sharing relevant updates such as dispatch confirmation, tracking information, and major delay information where reasonably available. However, customers should understand that Danu Group cannot always provide instant real-time movement updates beyond what the courier system itself provides.

If the customer has questions during transit, Danu Group encourages them to contact the team through official channels so support can be given as reasonably as possible.

Danu Group is responsible for arranging shipment in a commercially reasonable way after payment and order readiness. However, Danu Group is not liable for indirect or consequential losses arising from shipping delays caused by couriers, customs authorities, destination-country clearance procedures, weather events, government actions, airline changes, strikes, service suspensions, or similar events beyond Danu Group’s reasonable control.

Nothing in this policy removes rights that cannot lawfully be excluded under applicable law, but customers acknowledge that courier-based and customs-based delays are a normal risk of international shipping.

If you need help choosing between EMS, FedEx, DHL, or another shipping method, or if you have a special shipping request, please contact Danu Group before payment so the best method can be discussed clearly.

All shipping questions, courier preferences, and special delivery arrangements should be discussed only through official Danu Group channels.