Return Policy on Loose Gemstones:
For loose gemstones, you can return the gemstone with 100% money paid for the gemstone within the 14 Day period by meeting the below conditions.
Note: Shipping charges, VAT, and duties are not refundable.
Conditions to be eligible for the Returns Policy:
1. Item(s) must be in their original, unused condition.
2. Replacements for items are subject to inspection and checking by the Danu Group team.
3. Damages due to neglect, and improper usage will not be included under our Returns & Replacement Policy
4. Product should be accompanied with Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
Important Notes:
– Shipping Charges, VAT, and duties are not refundable.
– Return Shipment is at the customer’s cost
– Payment Gateway charges, if applicable, will not be refunded. These are billed directly by the payment gateway and are not refunded
– Additionally, any additional lab certificate that may have been ordered apart from the free along with the gemstone, shall not be refunded in the return payment
In case you are returning or replacing a gemstone, please take the following steps:
– Contact Customer Support and get a Return Authorization
– Ensure that you keep all original objects that accompanied the gemstone-like Original Product Certificate and Original/Copy of Invoice, packaging, documentation, lab certificates, discount coupons, etc.
– Pack the items carefully and send only through a reputed courier with insurance for the package. Take the courier tracking information and share it with us.
IMPORTANT: Do not write the name Danu Group or any gemstones, or jewelry-related words on the outside of the package, as it may attract undue attention and theft of the package.