Danu Group may accept payment through secure website checkout and other officially approved payment methods. Depending on the order, destination country, product type, and customer needs, Danu Group may accept one or more of the following payment methods:

• Secure website card checkout where available;
• Visa;
• Master Card;
• American Express Card;
• Dinners Club international;
• Discover Card;
• Other alternative remittance or transfer services approved by Danu Group through official channels.

Payment method availability may vary depending on the order type, destination, current service availability, banking conditions, and Danu Group’s internal risk review.

In addition to standard card checkout, bank transfer, and the remittance services already commonly discussed by Danu Group, the following alternative payment services may also be considered on request, depending on practicality, country availability, compliance review, and Danu Group approval:

• Bank transfer
• Wise
• Western Union
• MoneyGram
• Ria
• Remitly
• Xoom
• XE
• Instarem
• OFX
• Sendwave
• Paysend
• Revolut
• PandaRemit
• TapTap Send
• Skrill
• Profee
• TransferGo

These alternative payment options are not automatically guaranteed for every order. They must be discussed with Danu Group first and confirmed through an official Danu Group platform before any transfer is made.

For security reasons, customers must rely only on payment instructions sent through official Danu Group channels. Payment requests, bank details, money transfer instructions, and account information must be verified directly with Danu Group before payment is completed.

Danu Group may refuse responsibility for losses arising from payments sent to unofficial accounts, altered instructions, impersonation attempts, fake screenshots, or instructions received outside official Danu Group channels.

Official communication should be handled only through Danu Group’s website, official email, official WhatsApp, or other clearly identified Danu Group platforms.

An order is not treated as fully paid or final until Danu Group has actually received and verified the payment. Sending a transfer, uploading a screenshot, or creating a pending transaction does not by itself create a confirmed order.

Danu Group may wait for one or more of the following before treating the order as confirmed:

• Successful payment gateway confirmation;
• Bank transfer receipt in the correct account;
• Verified remittance collection confirmation;
• Internal payment review and fraud screening;
• Matching of the payment with the correct order or invoice reference.

Only after the payment is properly received and confirmed will Danu Group begin shipment, special service work, or other next steps connected with the order.

Before making payment, the customer is responsible for reviewing all relevant order details carefully, including:

• The gemstone identity, description, dimensions, treatment disclosure, and certificate information;
• The total amount due and currency;
• The selected shipping method and destination-country responsibility for duties or taxes;
• Any custom work, certification, cutting, or jewelry services included in the order;
• The exact payment instructions provided by Danu Group.

If anything is unclear, the customer should ask Danu Group before completing the payment.

Payments may be quoted in the currency stated on the website, invoice, quotation, or official communication. The customer is responsible for ensuring that the correct amount is sent in the correct currency.

The customer also remains responsible for:

• Bank fees;
• Wire transfer charges;
• Currency conversion charges;
• Third-party remittance service fees;
• Receiving bank deductions where applicable;
• Any additional service fees charged by the customer’s chosen platform.

If the amount received by Danu Group is less than the agreed total because of third-party deductions, Danu Group may request that the remaining balance be paid before the order proceeds.

Danu Group may accept direct bank transfer for suitable orders. Where bank transfer is used, the customer must follow the exact beneficiary details and reference instructions provided by Danu Group. Incorrect or incomplete transfer references may delay confirmation.

For bank transfer payments:

• The customer should send the correct amount in the agreed currency;
• The customer should use the exact account details provided by Danu Group;
• The customer should send the transfer confirmation after payment;
• Danu Group may wait for actual fund receipt before confirming the order.

Bank transfer processing time may vary depending on the sending bank, country, intermediary banks, holidays, and compliance review.

Danu Group may accept certain remittance or international transfer services where suitable. These services may be useful for customers who cannot use direct card checkout or who prefer another payment route. However, each transaction must be agreed in advance.

When using Wise, Western Union, MoneyGram, Ria, or a similar transfer method:

• The customer must confirm the exact receiver details with Danu Group before sending funds;
• The customer must send the transfer under the name and details approved by Danu Group;
• The customer may be required to send the reference number, screenshot, or transfer receipt after payment;
• Danu Group may wait for full collection or account receipt before treating the order as confirmed.

Danu Group reserves the right to refuse any remittance arrangement that appears incomplete, mismatched, high-risk, or inconsistent with the order details.

Services such as Remitly, XE, Instarem, OFX, Sendwave, Paysend, Revolut, PandaRemit, TapTap Send, Skrill, Profee, and TransferGo may be considered only where they are practically available, suitable for the customer’s country, and approved by Danu Group through official channels.

Danu Group is not obligated to accept every platform listed above for every order. Approval depends on factors such as:

• Country-level transfer compatibility;
• Identity and compliance requirements;
• Transfer reliability;
• Collection practicality;
• Risk and fraud screening;
• Order value and urgency.

Danu Group reserves the right to review, hold, reject, or cancel a payment or order where fraud risk, identity mismatch, suspicious transfer behavior, incomplete payment records, or payment-route irregularities are reasonably suspected.

Danu Group may refuse to proceed where, for example:

• The sender name does not match the order or expected payer without a clear explanation;
• The payment route appears unofficial or insecure;
• The customer insists on an unusual transfer path that Danu Group has not approved;
• The transfer amount, currency, or account details are inconsistent;
• Danu Group reasonably suspects attempted fraud, impersonation, chargeback abuse, or money movement irregularities.

Where necessary, Danu Group may ask for additional confirmation before proceeding.

After making a payment, the customer may be asked to send a payment confirmation screenshot, transfer receipt, remittance reference number, or similar proof. This helps Danu Group identify the payment more quickly. However, such proof is only supporting information.

Final order confirmation depends on actual payment receipt and verification by Danu Group, not on screenshots alone.

Danu Group may, at its discretion, agree to hold or reserve a gemstone for a short period while the customer arranges payment. Such holds are temporary and do not guarantee indefinite availability unless Danu Group expressly agrees otherwise in writing.

If payment is not received within the stated hold period, Danu Group may release the stone or offer it to another buyer without further obligation.

A pending payment discussion, payment attempt, or uncompleted transfer does not create a permanent reservation.

If a payment is received in the wrong amount, wrong currency, or through a route that creates unexpected deductions, Danu Group may contact the customer to resolve the difference before proceeding.

• If the customer underpays, the outstanding balance must be settled before shipment or service begins.
• If the customer overpays, Danu Group may arrange an appropriate correction after reviewing the transfer and any related fees.
• If a payment error creates third-party charges, currency loss, or bank costs, Danu Group may deduct those actual costs where lawfully permitted.

Shipment is arranged only after payment is completed and confirmed. If the order includes cutting, recutting, certification, jewelry making, or another agreed service, Danu Group will generally begin those next steps only after the payment stage required for that order has been completed.

If payment is delayed, incomplete, disputed, or still under review, shipment and service timelines may be postponed accordingly.

Payment of the order amount to Danu Group does not automatically include every tax, duty, customs processing fee, import VAT/GST, brokerage charge, or local service charge in the destination country unless Danu Group expressly states otherwise in writing.

The customer is solely responsible for understanding and paying any destination-country charges that apply to the import and clearance of the parcel.

If a payment-related refund becomes necessary because Danu Group cannot proceed with the order, the refund will generally be arranged after reviewing the actual amount received, bank or processor deductions, and any third-party non-recoverable charges already incurred.

Refund timing may vary depending on the original payment method, bank processing time, remittance service process, currency conversion handling, and compliance checks.

Customers should also review Danu Group’s Returns & Refund Policy for the broader rules that apply after an order has been completed or shipped.

If a customer initiates a chargeback, reversal, or payment dispute after receiving a product or service without valid basis, Danu Group reserves the right to provide supporting records to the relevant payment provider, bank, remittance platform, card processor, or legal authority.

Danu Group also reserves the right to suspend future service, reject future orders, or pursue recovery of unpaid balances where misuse of payment systems is reasonably established.

If you need help choosing a payment method, confirming whether a specific service is accepted, or receiving official payment instructions, please contact Danu Group through official channels only.

All payment discussions, account confirmations, and remittance approvals should be handled exclusively through official Danu Group platforms.